What should a return policy specify at minimum?

The return window (how many days), condition requirements for returned items, who pays return shipping, and how refunds are issued.

Do payment processors actually require a visible return policy?

Many do, as part of their merchant terms — having a clear, accessible policy is often a practical requirement for processing payments smoothly, not just good customer practice.

Can I set different policies for different product categories?

Yes, if certain categories (like final sale items or digital goods) need different terms, you can specify exceptions within the policy.

Does Return & Refund Policy Generator upload my files to a server?

No. Return & Refund Policy Generator runs entirely in your browser using on-device processing, your files never leave your device.

Return & Refund Policy Generator

Generate a return and refund policy for an online store.

Runs in your browser

Store name

Return window (days)

Return conditions

Refund method

Contact email

Generated Policy

Return & Refund Policy for [Your Store Name]

Effective date: August 28, 2026

Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. This policy explains how returns and refunds work.

1. Return Window
You may request a return within 30 days of the delivery date.

2. Conditions for Return
Items must be unused, in original packaging, with proof of purchase.

3. How to Start a Return
To start a return, contact us at [your-contact-email] with your order number and reason for return. We'll provide instructions for sending the item back.

4. Refunds
Refunded to the original payment method within 5-10 business days.

5. Non-Returnable Items
Certain items may not be eligible for return, such as final sale items, gift cards, or perishable goods. These will be noted on the product page.

6. Shipping Costs
Return shipping costs are the customer's responsibility unless the item was received damaged or incorrect.

7. Exchanges
If you'd like to exchange an item, please initiate a return and place a new order for the item you want.

8. Contact Us
For any questions about this policy, contact us at [your-contact-email].

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This is a template generated for convenience — customize it to match your store's actual return process before publishing.

About this tool

An online store without a clear return and refund policy creates ambiguity that leads to disputed charges and frustrated customers — and most payment processors and marketplaces actually require a visible policy as a condition of doing business with them. This tool generates a return and refund policy for an online store based on your specific terms, giving you a clear, customer-facing policy that also satisfies the documentation most payment processors expect.

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